Quality Improvement MeasurementsTeton Valley Hospital shares data with nine quality measurement programs. The Medicare Beneficiary Quality Improvement Program (MBQIP) is one of those programs. MBQIP measures are reported quarterly to the Centers for Medicare and Medicaid Services. Hospitals must meet specific quality standards to remain in good standing with Medicare and Medicaid.
Most organizations make it their goal to meet the 75th percentile for U.S. hospitals. Teton Valley Hospital sets its goal to compare with the 90th percentile.
|Measurement||Target in minutes (90th percentile)||Q1 2017||Q2 2017||Q3 2017||Q4 2017|
|Median time for patient to receive an electrocardiogram (ECG) as medically recommended for heart attack diagnosis.||3||13||N/A||3.5|
|Median time for a patient complaining of chest pain to receive an electrocardiogram (ECG)||3||11.5||7||5|
|Median wait time for a patient to be evaluated by a provider after being admitted to the E.R.||8||10||11||8.5|
Patient Satisfaction Survey ResultsTeton Valley Healthcare values patient input, and we regularly survey our patients regarding important elements of their care at TVHC.
|Emergency Department||NRC* Health 90th percentile||Q1|
|Did providers spend enough time with you?||75%||83%||82%||80%||76%|
|Communication with nurses||87%||85%||71%||91%||88%|
|Cleanliness/quietness in and around your room||78%||60%||63%||91%||82%|
|Outpatient satisfaction||NRC* Health average|
|Staff and technologists who performed tests were considerate of patient preferences||86%||86%||88%||91%||87%|
|Clinic satisfaction survey||Medstatix** average||October 2017||November 2017||December 2017||January 2018|
|Satisfaction with provider||80%||97%||96%||95%||96%|
|* NRC Health is an organization that works with the Centers for Medicare and Medicaid Services.|
**Medstatix is a patient experience platform designed to analyze quantitative and qualitative data for healthcare providers.
|For more information email Susan Kay, RN, Quality Services Manager at firstname.lastname@example.org.|